Support Board

Date/Time: Thu, 25 Apr 2024 17:08:00 +0000

Post From: data doesn't load, symbols doesn't load

[2022-05-23 13:57:55] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31109
Your log looks fine apart from a couple of charts showing that they are having an issue with the back-adjustment. These are charts 1, 2, 3, and 5. Check to make sure you have the daily data for these charts and that your drive is not full. But, as to the main issue, your Current Selected Service is set to SC Data - All Services, which means that any data would be coming from us (Sierra Chart), but you are not signed up to get any real-time data from us. The last time you had real-time data from us was in October 2021. As such, you are receiving the delayed streaming data from us. If you are wanting real-time data from the CME Group, then be aware of their requirement that you have a live, funded, futures trading account to which you can connect Sierra Chart in order to get the exchanges at the non-professional rate. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you want real-time data for the CME Group, EUREX, CFE, or NASDAQ TotalView, then refer to the information at the following link, which also includes Setup Instructions: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing