Support Board
Date/Time: Mon, 23 Jun 2025 14:42:01 +0000
Post From: Connexion problem
| [2022-02-17 17:02:51] |
| John - SC Support - Posts: 40555 |
|
Everything about your account looks good. But we do not understand where you are having a problem connecting to. Are you having a problem getting data? Or are you not able to connect to your trading account? Also, please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |