Support Board
Date/Time: Tue, 16 Sep 2025 04:37:16 +0000
Post From: Connexion problem
| [2022-02-17 17:02:51] |
| John - SC Support - Posts: 41827 |
|
Everything about your account looks good. But we do not understand where you are having a problem connecting to. Are you having a problem getting data? Or are you not able to connect to your trading account? Also, please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |