Login Page - Create Account

Support Board


Date/Time: Wed, 29 Jun 2022 16:04:54 +0000



Post From: Important Notice for users of Sierra Chart Order Routing Service. Not referring to Teton.

[2022-02-11 17:45:08]
Sierra Chart Engineering - Posts: 103518
This message board posting is being linked to in the System Notification window for users of the Sierra Chart Order Routing Service:
Sierra Chart / Trading Technologies Futures Order Routing Service

This message does not refer to or is not meant for users of the newer Teton Order Routing Service:
Sierra Chart Teton Futures Order Routing

The Sierra Chart Order Routing Service based upon Trading Technologies (TT) order routing, is being phased out by us and is not being made available to new users.

We have developed a new order routing service with direct connectivity to the CME Group of exchanges and also the FairX exchange, and EUREX connectivity is in progress.

There is no intermediary provider for this service.

Full set up instructions are here for this service:
Sierra Chart Teton Futures Order Routing: Setup Instructions

Please ask your broker clearing from to move you to this service. You just need to tell them that you want to move to Sierra direct or Teton. If they do not understand, let us know who your broker or clearing firm is and we will help them.

If you are trading EUREX, which is very few users on the service, then we do not yet have connectivity to EUREX available. However, this is being developed.

If you have some important need to stay on the existing Sierra Chart Order Routing service utilizing Trading Technologies, then you can stay there if you want. We are not going to force anyone off the service. And the service will be maintained.

However, there are major advantage using our newer Teton Order Routing Service:

-No transaction fees. The .10USD per fill per contract, fee is eliminated.

-All account balance fields provide data and update in real time and are 100% accurate. The cash balance field of course is going to be dependent upon the data from your clearing firm. If they do not provide a correct value at the start of the day, there can be a problem with that but that is outside of our control.


-Lower latency, direct and redundant connectivity. All of the complexity of TT is completely removed and eliminated. And for your information we no longer maintain the cross connect, that we previously did to TT. We use an Internet connection for order routing for the older TT based order routing service. Although the connectivity is within the data center and this still is very reliable.

For the Teton order routing service, we do use a cross connect to the CME directly in the Aurora DC.

-Advanced Risk management. Documentation is here although really only applicable to brokers and firms:
Trade Account and Risk Management

-Automatic liquidation functionality when the daily loss limit has been met. This is being gradually offered to the different firms over the next few weeks.

Please, let us get this transition done for those users who have no essential need to remain on the TT based order routing service, by the middle to end of March 2022. If you need any help or have questions, just simply post your questions here or start a ticket:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-02-28 22:50:32