Support Board
Date/Time: Wed, 25 Jun 2025 08:04:40 +0000
Post From: data trade service issue + data not loading
| [2022-01-12 16:22:18] |
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You are using the new Rithmic connection. Follow the instructions for this here: Rithmic Trading Platform Service: Setup Instructions You need to go through all of the instructions. Regarding historical data, refer to: Rithmic Trading Platform Service: Rithmic Support Policy Read the above section for an understanding, of the issues with Rithmic historical data. We removed support for Sierra Chart provided historical data for the old Rithmic connection. That is no longer available. That is the reason for the issue. You will need to use the Denali Exchange Data Feed: Denali Exchange Data Feed We can help you with the set up. Just let us know. The cost is 10 USD plus the exchange fee per month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-12 16:24:48
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