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Date/Time: Sun, 05 May 2024 20:22:56 +0000



Post From: I can't get Sierra Chart to work.

[2022-01-06 18:44:50]
User511691 - Posts: 25
Software version: 2339 64-bit | 2022-01-06 13:41:49.395
Primary Thread ID: 1308 | 2022-01-06 13:41:49.395
Usage end date: 2022-01-26 | 2022-01-06 13:41:49.395
Enabled for: Sierra Chart Historical Data Service. | 2022-01-06 13:41:49.395
Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-06 13:41:49.395
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-06 13:41:49.395
Current selected Data/Trading service: Rithmic Direct - DTC | 2022-01-06 13:41:49.395
Custom symbol settings values: enabled | 2022-01-06 13:41:49.395
Chart Update Interval: 500 | 2022-01-06 13:41:49.395
Intraday Data Storage Time Unit: 1 | 2022-01-06 13:41:49.395
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-01-06 13:41:49.395
2022-01-06 18:41:49 Local computer time in UTC | 2022-01-06 13:41:49.395
2022-01-06 13:41:49 Local computer time in SC Time Zone | 2022-01-06 13:41:49.395
2022-01-06 16:49:31 Server time in UTC | 2022-01-06 13:41:49.395
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-01-06 13:41:49.395
Program path: D:\SierraChart\ | 2022-01-06 13:41:49.395
Data Files path: D:\SierraChart\Data\ | 2022-01-06 13:41:49.395
OS Version Number: 10.0 | 2022-01-06 13:41:49.396
Locale Setting: C | 2022-01-06 13:41:49.396
DLLs: UserContributedStudies_64.dll | 2022-01-06 13:41:49.396
Allowed protected custom studies: | 2022-01-06 13:41:49.396

Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-01-06 13:41:56.508 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-01-06 13:42:29.929
The message log has been sent to support. | 2022-01-06 13:42:29.930 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-01-06 13:42:29.930
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2022-01-06 13:42:29.930
Sending of the Message Log is completed. The response was saved to D:\SierraChart\Data\MessageLogAnalysis.htm | 2022-01-06 13:42:31.730
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2022-01-06 13:42:32.078
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-01-06 13:42:32.080
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-01-06 13:42:32.578
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-01-06 13:42:32.578

This is the information from the message log.