Support Board
Date/Time: Tue, 16 Sep 2025 00:26:26 +0000
Post From: Download Historical Data
| [2021-12-20 15:39:33] |
| |
|
First thing to do is to Translate the symbols with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Edit >> Translate Symbols To Current Service) If that does not resolve the issue, then follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |