Home >> Support Board

Support Board

Date/Time: Tue, 23 Apr 2024 09:02:15 +0000

How to Post a Message for Support

Post From: New software update does not respond.

[2021-12-14 15:11:01] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When I switch to SC data-all services I get US equities real data and 10 min delayed data on CME futures but when I switch to Rithnic Direct-DTC I don't get any data. What you need to do is have a separate installation of Sierra Chart to use with the SC Exchange Data Feed. And then use your current installation for Rithmic. Or you can do it the other way around. Instructions to install another copy of Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart No this is not a problem: I am with Discount Trading and I used to have a Rithmic portal connection appear on my dashboard when I open Sierra platform. I dont have it now, maybe this is a problem. You are referring to the old bridge program which is no longer supported. Also, regarding Rithmic, you really should use the Denali Exchange Data Feed for CME Group data rather than getting it from Rithmic because there are historical data issues from Rithmic. Documentation for Denali Exchange Data Feed: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-14 15:24:26