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Direct MessagesDate/Time: Sun, 28 Apr 2024 17:20:47 +0000
Post From: Sierra is misbehaving in two different ways: Freezing a random chart not adding a study
| [2021-11-29 19:18:09] |
| John - SC Support - Posts: 31159 |
|
I have updated to the latest version but the problems persist. I can add CCI to Chart Region 1 but sometimes it refuses to add to region 2. However if I add a stochastic in region 2 the CCI will show. Sometimes I can't get it to show no matter what. It's not hidden as I can move it to region 1 and it shows.
You should not have any issues displaying the Commodity Channel Index in Region 2, as long as your main Price Graph is in Region 1, and if it is, then displaying the CCI in Region 1 does not really make any sense. Can you please give us an image of what you see when you are trying to display this in Region 2? In addition at some point in the day one of my charts will freeze with the green square showing the chart is live, but when I check the price I see it's been frozen for some time. This is easily missed as I have a lot of charts open and the only way to fix the problem is to X the chart and copy a new one.
We do not know what exactly could be causing this, although when it does happen, post your Message Log so we can take a look and see if there is something specific in there. In the meantime, refer to the following for items to help with the overall performance of Sierra Chart: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |