Support Board

Date/Time: Sat, 20 Apr 2024 13:58:00 +0000

Post From: Live data availability and tariffs for ECFZ21-ICEEU

[2021-11-17 18:48:09] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30976
You should be getting the delayed data for ECFZ21-ICEEU. Here is what I see, and I am not subscribed to that exchange: http://www.sierrachart.com/image.php?Image=1637174497184.png It is up to you as to whether you want to pay for the real-time data or continue to troubleshoot why you are not getting the delayed data. If you want to see if you can get the delayed data, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing