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Direct MessagesDate/Time: Mon, 27 Mar 2023 22:32:20 +0000
Live data availability and tariffs for ECFZ21-ICEEU
View Count: 432
| [2021-11-17 15:07:52] |
| David Abrahams - Posts: 10 |
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Good morning !! I am currently using a trial account, I cannot get the data feed for the following contract: ECFZ21-ICEEU Can you activate this for me so I can trial, or if I need to subscribe, where can I see the different tarrifs and packages available ? Thanks in advance. |
| [2021-11-17 17:00:13] |
| John - SC Support - Posts: 23242 |
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You should be getting the delayed data for this symbol. If you are having a problem with even getting the delayed data, then let us know. If you want to get real-time data, then you will need to use the Sierra Chart Exchange Data Feed and activate the ICE EU exchange. Refer to the information at the following link, which includes Setup Instructions: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-17 17:41:42] |
| David Abrahams - Posts: 10 |
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Hello John... thanks for your reply... I do not have any data feed for this symbol (ECFZ21-ICEEU) and some other more obscure symbols... I do have a delayed feed on the other main exchanges and contracts. Can you help please ? Also, should I take the data feed on a pais basis, will i get the real time data for this symbol ECFZ21-ICEEU? Thanks again in advance |
| [2021-11-17 18:48:09] |
| John - SC Support - Posts: 23242 |
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You should be getting the delayed data for ECFZ21-ICEEU. Here is what I see, and I am not subscribed to that exchange: http://www.sierrachart.com/image.php?Image=1637174497184.png It is up to you as to whether you want to pay for the real-time data or continue to troubleshoot why you are not getting the delayed data. If you want to see if you can get the delayed data, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-18 09:51:58] |
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You are just going to get historical data only. Not streaming delayed data. The other choice is to pay the ICE exchange fee to get streaming real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-18 09:52:08
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| [2022-03-23 18:29:28] |
| David Abrahams - Posts: 10 |
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Hi is this symbol still available please ??
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| [2022-03-23 22:13:59] |
| John - SC Support - Posts: 23242 |
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Only as historical data - refer to the following: Sierra Chart Historical Data Service We no longer offer real-time ICE data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-23 22:55:19] |
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Yes, but there is only historical data available for it from Sierra Chart. Otherwise, if you need real-time data you need to use IQ Feed, Interactive Brokers or CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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