Support Board
Date/Time: Tue, 16 Sep 2025 06:40:00 +0000
Post From: NinjaTrader CQG Connection
| [2021-11-17 17:37:04] |
| User934000 - Posts: 10 |
|
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. F.US.DBZ21 Disconnect from the data feed with "File >> Disconnect".
Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log Software version: 2320 64-bit | 2021-11-17 17:29:31.108 Primary Thread ID: 15720 | 2021-11-17 17:29:31.108 Usage end date: 2021-12-18 | 2021-11-17 17:29:31.108 Enabled for: Advanced Features 2. | 2021-11-17 17:29:31.108 Enabled for: Sierra Chart Historical Data Service. | 2021-11-17 17:29:31.108 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-17 17:29:31.108 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-17 17:29:31.108 Current selected Data/Trading service: CQG WebAPI | 2021-11-17 17:29:31.108 Custom symbol settings values: enabled | 2021-11-17 17:29:31.108 Chart Update Interval: 500 | 2021-11-17 17:29:31.108 Intraday Data Storage Time Unit: 0 | 2021-11-17 17:29:31.108 Time Zone: +00:00:00 (UTC+00) | 2021-11-17 17:29:31.108 2021-11-17 17:29:31 Local computer time in UTC | 2021-11-17 17:29:31.108 2021-11-17 17:29:31 Local computer time in SC Time Zone | 2021-11-17 17:29:31.108 2021-11-17 12:13:20 Server time in UTC | 2021-11-17 17:29:31.108 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-11-17 17:29:31.108 Program path: C:\SierraChart\ | 2021-11-17 17:29:31.108 Data Files path: C:\SierraChart\Data\ | 2021-11-17 17:29:31.108 OS Version Number: 10.0 | 2021-11-17 17:29:31.108 Locale Setting: C | 2021-11-17 17:29:31.108 DLLs: UserContributedStudies_64.dll | 2021-11-17 17:29:31.108 Allowed protected custom studies: | 2021-11-17 17:29:31.108 F.US.DBZ21 1 Min #1 | Reloading chart. | 2021-11-17 17:31:37.942 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.DBZ21. ID: 2 | 2021-11-17 17:31:38.438 Symbol Error - F.US.DBZ21 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.DBZ21. ID: 2 | 2021-11-17 17:31:38.438 CQG WebAPI | Using primary service for historical data for F.US.DBZ21 | 2021-11-17 17:31:38.438 No historical data client is currently set to download historical Intraday data for F.US.DBZ21. | 2021-11-17 17:31:38.438 Real-time Intraday chart data file updates started for F.US.DBZ21 | 2021-11-17 17:31:38.438 Intraday chart data file opened for F.US.DBZ21 | 2021-11-17 17:31:38.438 F.US.DBZ21 60 Min #1 | Reloading chart. | 2021-11-17 17:32:28.507 File >> Disconnect selected. | 2021-11-17 17:34:34.715 CQG WebAPI | Sending Web API Logoff message. | 2021-11-17 17:34:34.715 CQG WebSocket socket (1) | CloseSocket call. | 2021-11-17 17:34:34.715 CQG WebSocket | WebSocket closed. | 2021-11-17 17:34:34.715 CQG WebAPI | WebSocket closed. | 2021-11-17 17:34:34.715 CQG WebAPI | Disconnected. | 2021-11-17 17:34:34.715 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-11-17 17:34:34.715 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-11-17 17:34:34.722 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-11-17 17:34:34.722 CQG WebAPI | Connecting to server api.cqg.com | 2021-11-17 17:34:43.196 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-11-17 17:34:43.196 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2021-11-17 17:34:43.299 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2021-11-17 17:34:43.299 CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2021-11-17 17:34:43.299 CQG WebSocket | Opening WebSocket. | 2021-11-17 17:34:43.307 CQG WebSocket | Sending WebSocket handshake. | 2021-11-17 17:34:43.307 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-11-17 17:34:43.337 CQG WebSocket | Server header | Connection: upgrade | 2021-11-17 17:34:43.337 CQG WebSocket | Server header | Sec-WebSocket-Accept: 9CVskmOA8m3QHKIgaBovBjFaDfo= | 2021-11-17 17:34:43.337 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-11-17 17:34:43.337 CQG WebSocket | Server header | Upgrade: websocket | 2021-11-17 17:34:43.337 CQG WebSocket | Server header | | 2021-11-17 17:34:43.337 CQG WebSocket | Web socket state is now open. | 2021-11-17 17:34:43.337 CQG WebAPI | WebSocket connected. | 2021-11-17 17:34:43.337 CQG WebAPI | Sending market data logon message. | 2021-11-17 17:34:43.337 CQG WebAPI | Base Time: 2021-10-31T06:38:50. 2021-10-31 06:38:50 | 2021-11-17 17:34:43.904 CQG WebAPI | Logon successful. Session Token = rq5nNTxjj66hOkkgYvEYetREi4omOo5rN9eCiMcbhMgB13+OoGICBA+2E7c8eaO0rGwpA1TlxEv | 2021-11-17 17:34:43.904 CQG WebAPI | Connected to server complete. | 2021-11-17 17:34:43.904 Triggering next historical data download in queue. | 2021-11-17 17:34:43.905 Triggering next historical data download in queue. | 2021-11-17 17:34:43.905 Triggering next historical data download in queue. | 2021-11-17 17:34:43.905 Triggering next historical data download in queue. | 2021-11-17 17:34:43.905 Subscribing to symbol for symbol alert. FGBLZ21 | 2021-11-17 17:34:43.905 CQG WebAPI | Starting real-time market data updates for: FGBLZ21. ID: 1 | 2021-11-17 17:34:43.905 CQG WebAPI | Sending symbol resolution request for FGBLZ21. ID: 334899 | 2021-11-17 17:34:43.905 CQG WebAPI | Requesting security definition data for: FGBLZ21. ID: 1 | 2021-11-17 17:34:43.905 Updated verified funded futures trading account ending date to: 2021-12-17 17:34:43 | 2021-11-17 17:34:43.905 CQG WebAPI | Sending Trade Accounts request message. | 2021-11-17 17:34:43.905 No download requests in the queue to start downloads for. | 2021-11-17 17:34:43.905 No download requests in the queue to start downloads for. | 2021-11-17 17:34:43.905 No download requests in the queue to start downloads for. | 2021-11-17 17:34:43.905 No download requests in the queue to start downloads for. | 2021-11-17 17:34:43.905 CQG WebAPI | Brokerage name: Mirus. Account Name: Sergio Marelli Limited | 2021-11-17 17:34:43.963 Updated verified funded futures trading account ending date to: 2021-12-17 17:34:43 | 2021-11-17 17:34:43.963 CQG WebAPI | Sending collateral subscribe request. | 2021-11-17 17:34:43.963 CQG WebAPI | Received message: Requested symbol was not found. | 2021-11-17 17:34:43.987 Symbol Error - FGBLZ21 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-11-17 17:34:43.987 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.DBZ21. ID: 2 | 2021-11-17 17:34:44.001 Symbol Error - F.US.DBZ21 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.DBZ21. ID: 2 | 2021-11-17 17:34:44.001 CQG WebAPI | Using primary service for historical data for F.US.DBZ21 | 2021-11-17 17:34:44.001 No historical data client is currently set to download historical Intraday data for F.US.DBZ21. | 2021-11-17 17:34:44.001 Real-time Intraday chart data file updates started for F.US.DBZ21 | 2021-11-17 17:34:44.001 Intraday chart data file opened for F.US.DBZ21 | 2021-11-17 17:34:44.001 CQG WebAPI | Sending positions subscribe request. RequestID: 334902 | 2021-11-17 17:34:46.892 CQG WebAPI | Sending orders subscribe request. RequestID: 334903 | 2021-11-17 17:34:46.892 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-11-17 17:36:46.780 CQG WebSocket socket (1) | Closed. | 2021-11-17 17:36:46.780 |