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Direct MessagesDate/Time: Sat, 04 May 2024 13:51:41 +0000
Post From: Error messages regarding symbol and delayed data
| [2021-11-10 15:05:54] |
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is an email notification will go out if the exchange does not renew, We determined that this was the case. So you should have gotten an email already. We will also be providing a notice within Sierra Chart upon start up.This exchange renewal has GOT to be made more customer friendly.
You just need to make sure you have sufficient funds on your Sierra Chart account before the start of the new month to pay for the exchange fees :https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Then I read this thread and I'm making a payment without really understanding why (because I just renewed Denali for 6mos) and hitting emergency renew and THEN getting an error message that I can't emergency renew because my Denali isn't expired. RIDICULOUS!
You need to understand, exchange fees are an additional cost:Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) There already is, and this goes out by email and we will confirm this is working correctly: At least give us a warning that our exchange renewal is coming due or make the problem clear on our charts what the solution is and not some random symbol error warning...
There is a notice that you need to add more credit to your account. We will confirm this is the case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-10 15:06:10
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