Support Board
Date/Time: Tue, 13 May 2025 08:40:44 +0000
Post From: Delayed Data
| [2021-10-19 17:25:41] |
| John - SC Support - Posts: 39730 |
|
Everything in your account looks good. We want to point out that the only exchange you have active is the "CBOT with Market Depth", so you will only get real-time data for symbols on that exchange. If still have a problem, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |