Support Board

Date/Time: Wed, 24 Apr 2024 08:20:39 +0000

Post From: Delayed Data

[2021-10-19 17:25:41] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
Everything in your account looks good. We want to point out that the only exchange you have active is the "CBOT with Market Depth", so you will only get real-time data for symbols on that exchange. If still have a problem, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing