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Date/Time: Fri, 03 Dec 2021 17:06:55 +0000



Post From: DOM not populating

[2021-10-17 15:50:58]
John - SC Support - Posts: 12485
First step - let's ensure that you have the Bid/Buy Ask/Sell columns displayed. Go to Trade >> Customize Chart/Trade DOM Columns. Ensure that on the right-hand side under the Visible Columns section, you have Bid Size/Buy Column and Ask Size/Sell Column listed. If they are not there, then select them on the left and select the -> button to add them to the visible list.

Second Step - let's check the coloring for the Bid and Ask depth data for the columns above. Go to Global Settings >> Graphics Settings (or Chart >> Graphics Settings - Chart if you are using Chart Specific settings). Then find the entry for Chart DOM Ask Depth Quantities and set this to a color that should show up well - like White. Then find the entry for Chart DOM Bid Depth Quantities and set this to a color that should show up well - like White.

Let us know what you get after doing the above. You may have to wait for the open of the market this evening to ensure that you get updated market depth data.