Support Board

Date/Time: Fri, 26 Apr 2024 07:14:44 +0000

Post From: Data/Trade Service Setting

[2021-10-13 13:57:28] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31131
Dumitru Atamanenco: Your setup looks good on our end. We will need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. -------------- Note that for the future please post this kind of issue in it's own thread, as each situation can be very different. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing