Date/Time: Mon, 06 Dec 2021 00:23:17 +0000
Post From: Data/Trade Service Setting
|John - SC Support - Posts: 12510|
Your setup looks good on our end. We will need to see your Message Log by following these instructions:
Follow the instructions here to clear the Message Log:
Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.
Disconnect from the data feed with "File >> Disconnect".
Connect to the data feed with "File >> Connect to Data Feed".
After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
We will then determine what the problem is.
Note that for the future please post this kind of issue in it's own thread, as each situation can be very different.