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Date/Time: Mon, 06 Dec 2021 00:23:17 +0000

Post From: Data/Trade Service Setting

[2021-10-13 13:57:28]
John - SC Support - Posts: 12510
Dumitru Atamanenco:

Your setup looks good on our end. We will need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:

We will then determine what the problem is.


Note that for the future please post this kind of issue in it's own thread, as each situation can be very different.