Support Board

Date/Time: Sun, 05 May 2024 13:01:01 +0000

Post From: no real time data for the FDAX contracts

[2021-09-23 15:49:43] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
1. The correspondence above shows that you are getting your data from your trading service (TransAct in your case). You needed to be on Package 10 in order to get the data for EUREX into your Sierra Chart system from TransAct. That is the only reason why you need to be on Package 10. 2. You need to check with TransAct on why you are not getting real-time data. You should be getting it from them. Also, get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. 3. Your renewal for Sierra Chart is set to be every 6 months. Your next renewal is October 30, 2021. Prior to October 30, 2021 you will need to ensure that you have $172.80 in your account in order for the automatic renewal. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing