Support Board

Date/Time: Sat, 20 Apr 2024 05:01:46 +0000

Post From: Unable to load Gold/COMEX charts, but all CME indices load.

[2021-09-15 17:20:33] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30976
We need for you to repeat the process to get the Message Log, but this time we need you to open the chart for GC as well. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing