Login Page - Create Account

Support Board


Date/Time: Sat, 13 Apr 2024 09:14:59 +0000



Post From: correct data feed setup

[2021-08-04 18:14:48]
John - SC Support - Posts: 30833
You are only signed up for the "CME E-Mini for Professionals", so you will get delayed data for any symbol that is not part of that exchange option. You will find the list of symbols for this exchange in this section for the Globex:
https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Futures#GBLX

If you are having an issue with a symbol that is part of that exchange, then we need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing