Support Board

Date/Time: Mon, 29 Apr 2024 11:24:07 +0000

Post From: 2nd instance data delayed/frozen

[2021-08-02 18:13:58] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
The Message Log you sent us was NOT from a Sub-Instance (started with File >> New Instance - we can tell). If that was from your main Sierra Chart and you are not running Sierra Chart in another instance or on another computer, then you would want to exit from all your Sierra Chart instances that are running and then log back in using the Forced Login option. Refer to the following: Sierra Chart - Software Login Instructions: Forced Login With regards to the time, that is not related to the Time Zone settings. When the time zone information is removed, it is showing that your computer clock is different from the data timestamps by the amount specified (nearly 10 minutes in your case). Just take a look and adjust your computer clock as necessary. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing