Support Board

Date/Time: Fri, 03 May 2024 21:10:01 +0000

Post From: Constant Disconnects. I can no longer rely on SC to execute

[2021-07-20 06:40:01] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14205
First, we recommend you move your account to a different broker and use the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service You have a connection problem to CQG: CQG WebSocket socket (4) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2021-07-19 10:47:28.142 Refer to: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Also restart, your current installation of Sierra Chart. We want you to install a new copy of Sierra Chart following the instructions here: Using Multiple Data and Trading Services at the Same Time And we want you to use only SC Data-All Services. And see if you notice any disconnection issues. This bypasses CQG and will help isolate the problem. You can still use the instance of Sierra Chart connected to CQG at the same time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-20 06:40:39