Support Board
Date/Time: Sun, 29 Jun 2025 14:30:02 +0000
Post From: Data/Trade Service Settings - Not enabled on package
| [2021-07-07 14:55:06] |
| John - SC Support - Posts: 40645 |
|
The "Advanced Features" are those that are part of the Advanced Package (Packages 5, 11, and 12) as opposed to the Standard Package (Packages 3 and 10). Refer to the following page for more information on the packages and their differences: Description of Service Packages and Pricing: Packages We need to see your Message Log for the issue related to the data. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |