Support Board
Date/Time: Mon, 15 Sep 2025 23:00:50 +0000
Post From: Data/Trade Service Settings - Not enabled on package
| [2021-07-07 14:55:06] |
| John - SC Support - Posts: 41827 |
|
The "Advanced Features" are those that are part of the Advanced Package (Packages 5, 11, and 12) as opposed to the Standard Package (Packages 3 and 10). Refer to the following page for more information on the packages and their differences: Description of Service Packages and Pricing: Packages We need to see your Message Log for the issue related to the data. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |