Support Board

Date/Time: Sun, 05 May 2024 06:59:28 +0000

Post From: Delayed Data 10mins

[2021-06-18 15:13:15] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
Everything looks good in terms of your setup. The only thing we want to point out is that you are only signed up for the "CME With Market Depth for NonProfessionals" exchange. So any symbol that is traded on the CME exchange will not be in Real-Time. If you are having an issue with a symbol that is traded on the CME exchange, then do the following to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing