Support Board

Date/Time: Thu, 25 Apr 2024 12:39:58 +0000

Post From: not log in

[2021-05-04 18:39:59] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31098
You are getting the following error: TransAct WS \| Account logon error: -1(-1) Normally this means that TransAct needs to allow your account to use the websocket. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError But, we just ran across a situation where an incorrect password was generating this same message. So first, check with TransAct and see if they need to approve your account. If so, then that should be it. If it is already approved, then try re-entering your TransAct password on the File >> Data/Trade Service Settings window. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing