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Date/Time: Sun, 19 May 2024 01:42:38 +0000



Post From: Slow/Lagging Charts

[2021-03-29 14:05:39]
Sierra Chart Engineering - Posts: 104368
This is not a problem for us to solve. This is something that you need to determine what the issue is and resolve on your side.

You need to go through all the items iin help topic 30:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often

However, let's first start with this:
. After 10 minutes the scrolling gets very lagging.
See if you notice the GDI objects or memory increasing significantly. Let us know. Refer to:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.28 - Memory or Graphics Device Interface Object Leak

Run Sierra Chart in Safe Mode as explained.

Also refer to:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.31 - System Memory Not Releasing

We just do not like to get the middle of of user set ups, and the complexity of those, and system performance issues. This is where the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-03-31 11:22:34