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Direct MessagesDate/Time: Sat, 18 May 2024 16:33:40 +0000
Post From: AMP & CQG confusion
| [2021-03-19 21:11:40] |
| John - SC Support - Posts: 31704 |
|
User473031: 1. It was appropriate for AMP to charge you for March. You should have received a bill from them for your Sierra Chart usage for March. In doing so, your current Usage Time End Date is now April 10, 2021. 2. We do not see that you are using the Sierra Chart data, therefore you assume that you are using the CQG data. As such, you would need to continue to pay for the CQG data through AMP. If you decide to use the Sierra Chart data instead, then you would need to let AMP know that you do not want the CQG data and that they should not bill you for it. Refer to the following regarding Sierra Chart data feeds: Real-Time Exchange Data Feeds Available From Sierra Chart 3. When you make a payment to us, it is a one-time payment and we (Sierra Chart) does not store your credit card information, although Stripe or PayPal might when you make the payment, it would depend on the particular payment processor you used to add funds. But, the payments are not automated. You will have to add funds to your account to allow it to automatically renew. You will receive emails letting you know when you need to add funds to your account. We are working on automated billed to your credit card. We are in a test mode with it right now and so it should be available soon. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |