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Date/Time: Fri, 29 Mar 2024 08:36:13 +0000



Post From: Delayed data for FTSE 100

[2021-03-11 14:32:39]
John - SC Support - Posts: 30444
FT1H21-CME is rarely traded and there is no intraday data. If you open a Daily Historical chart for that symbol you will see the data and how little it trades.

ZH21-LIFFE should not be a problem, on the other hand. You should get data, but it will not be streaming. Since you are not signed up for Real-Time data for the exchange you will only get the Historical data which updates every 20 minutes or so (depending on your setting) and is 10-15 minutes behind.

If you are still just getting a blank screen for ZH21-LIFFE then we need to see your Message Log following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing