Date/Time: Fri, 03 Dec 2021 16:08:54 +0000
Post From: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker
Sierra Chart Engineering - Posts: 98792
Effective April 1, 2021 Sierra Chart users will need to begin to pay directly for the use of Sierra Chart instead of through your brokerage account.
For some users this becomes effective in March 2021 if you have logged into Sierra Chart during March but after March 3, 2021. In this particular circumstance, there would have been no billing to your brokerage account (we will ensure this is the case, by ensuring brokers are properly following the billing invoice). And therefore you need to begin to pay for Sierra Chart in March if you need to use Sierra Chart in March.
The standard procedure in which we handle the above paragraph, is that we will add 7 days of usage time to the users account to make it active and then you will need to make a payment to your Services Balance as explained below.
** Do not contact your broker about this. If you have questions, post them on the Support Board here. There will no longer be any billing for Sierra Chart through your trading account after March 2021. **
You need to do the following steps:
1. Make sure you are running an up-to-date version of Sierra Chart. Update with "Help >> Download Current Version". Instructions:
After the update, if you are prompted to update your email address on the Sierra Chart Login window do that as instructed.
In the case of Transact users, you can now begin to directly Login to Sierra Chart using the shortcut on your desktop for Sierra Chart. Although starting Sierra Chart in the way you previously have is still fine.
2. Select "Help >> Account Control Panel" within the Sierra Chart program to log into your Web-based control panel.
Go to the Services Activation Page:
In the "Choose Service Package and Time Period for Usage Time" frame, choose a particular Service Package you want to use and the renewal period. This setting is preset to what you are currently using.
If what is selected is what you want to use, then no changes are necessary.
For the descriptions for the available Service Packages, refer to:
There are new packages, 10, 11, 12 which include the Denali Exchange Data Feed. Information about Denali:
Review the other services in the sections below on the "Activate Services" page, and choose what you want to use or disable what you do not want to use.
3. Go to the Manage Account Information page:
Update your contact and address information. This is important when making a payment and using our data feeds.
4. Go to the Make a Payment page:
On that page, you will see the amount you have to pay, for the services which will be renewing in the near term. This is prefixed with "Amount to Pay". (this item is still pending)
Make a payment using one of the payment methods for an amount equal to or greater than the Amount to Pay.
We are also in the process of implementing automatic payments through the Stripe payment processor. If that option is available at the time of this message, you can take advantage of it. We expect it to be fully released, before April.
This is all. You just need to make sure you have sufficient credit on your account for when the services renew. Go to this page, to see what services are set to renew for your account:
Regarding exchange fees, if you are using a data feed provided by your broker you will continue to pay exchange fees to your broker in April.
If you are using the Denali Exchange Data Feed you will pay exchange fees to Sierra Chart. Information about Denali Exchange Data Feed:
At this time, all Sierra Chart accounts which have been initially provided through a broker, have unrestricted access to all functionality that a Sierra Chart Service Package normally provides. So there are no restrictions. These accounts now function just like any other Sierra Chart account.
For detailed information about renewing Sierra Chart access, refer to:
For information about the reasons behind this change, refer to:
It is supported to change your chosen Service Package at any time. There is no additional cost . Only the usage time ending date on your Sierra Chart account is adjusted based upon the price difference.
Whatever number of months you paid for, there is a correct calculation of the new ending date based upon the new destination package.
You will continue to use the same Sierra Chart account that you are currently using which has been provided from your broker. All of your Chartbooks and configuration within Sierra Chart remains the same with this transition.
It is not necessary to do anything beyond the instructions in this thread when it comes to renewing Sierra Chart by direct payments to Sierra Chart instead of through your broker.
If you want to use the Denali Exchange Data Feed and you are not already, you can do that although it is not necessary at this time.
Reducing the cost of CME Group Real-time Market Depth Data:
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-03-28 17:42:31