Support Board

Date/Time: Fri, 19 Apr 2024 14:00:27 +0000

Post From: Delayed data

[2021-03-03 17:51:31] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30953
You have the Denali Exchange Data Feed setup, although the selected exchange does NOT include the Market Depth. But, the first thing is to figure out why you are not getting Real-Time data. Please check that the option File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If not, then change it to Yes and then select File >> Disconnection, then File >> Connect to Data Feed. If that is not the issue, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing