Support Board

Date/Time: Mon, 29 Apr 2024 08:31:56 +0000

Post From: Live trading

[2021-03-03 14:36:34] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
First, when you change services, you need to make sure that you have updated the symbols. You should have received a notification at the time of the service change. If you did not update the symbols then, then select Edit >> Translate Symbols to New Service in order to get the proper symbols for the current service setting. Refer to the following: Edit Menu: Edit >> Translate Symbols To Current Service Next, make sure you are not in simulation mode. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes Finally, if all of the above is set, then when you place a trade and if it does not work, then go to your Trade Service Log (Trade >> Trade Service Log) and see what the message states as to why there is a problem. You can post it here for us to analyze if you need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-06 06:37:58