Support Board
Date/Time: Thu, 03 Jul 2025 03:25:56 +0000
Post From: From TT: We are currently investigating order routing issues for CME
| [2021-02-17 13:22:54] |
| Kutyasa - Posts: 21 |
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I don't think the issue at hand is who to blame but how do we (clients) make sure we're not in this situation again. 24+ hours of disabled paid service is unacceptable. Not being informed by text, email of the problem at the moment it occurred is also unacceptable (emails were sent hours later when users realized trading was disabled). Blaming other parties also not constructive. As the only party who's paying for a service and at risk here during this mess, I think we need to understand what our options are without taking into consideration wishful thinking or marketing considerations. The information throughout SC site is not clear, precise and succinct enough as described in my original post. |