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Date/Time: Fri, 03 May 2024 20:35:20 +0000

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Post From: From TT: We are currently investigating order routing issues for CME

[2021-02-17 12:15:30]
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Kutyasa - Posts: 21
The trading service you strongly recommend (Sierra Chart Order Routing - TT) has been halted by AMP for more than 24 hours now and there's NO news as to when the services will be available again at this point.

Although you state that you "are definitely very happy with the Sierra Chart Order Routing architecture" and that "The redundancy, worked exactly as expected", the fact is AMP is still working on the issue and has no estimate as to when will functionality be restored.

Although you strongly recommend the service, you state that "This is strictly a TT issue. This is not within the control of Sierra Chart.". This is not what one would describe by owning your recommendation. So, given the situation, I tried to investigate within your site what are the available alternatives and I have found the following interesting and somewhat contradictory statements to which I'd like your comments so I can make a decision to switch services or not:

The following statements were obtained from the page CQG Trading Platform Service and other pages

(1)
We recommend that new users or users trading the CME Group of markets only, use the Sierra Chart Order Routing service with Data instead of CQG. Sierra Chart as of November 1, 2019, will only provide support to CQG users within our discretion. We are not able to help with data lagging issues, disconnection issues, or other types of data issues encountered.

(2)
Sierra Chart supports the CQG Trading platform service. The Sierra Chart trading features fully support the CQG trading platform service. Sierra Chart supports the CQG Web API connection for trading when using CQG.

Which statements are true today: (1) or (2) or both for someone trading CME only? Do TT services even with a disconnection of a whole trading day still offer better value than CQG?