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Direct MessagesDate/Time: Wed, 15 May 2024 22:05:09 +0000
Post From: From TT: We are currently investigating order routing issues for CME
| [2021-02-17 01:07:21] |
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Does sc have a time-frame for when their direct routing to CME will be available? We will get this out as soon as possible and we are prioritizing it.The delay relates to the more difficult process to go through CME certification than expected. Basic order routing is very easy but there are certainly many other details to consider. There are many formalities we have to complete first. And also minor detail or two with risk management. I understand Sierra was not responsible for this, BUT Sierra is our provider. They should have an alternative if situations like this happen. There was always full connectivity to TT at all times with full redundancy. TT should have had redundancy as well but there was a failure on the TT side with this. We had full connectivity at all times. We have not had any connectivity interruptions at any point in time.And as far as an alternative to this service, there is CQG available (Although continue to use the Denali Exchange Data Feed when using CQG please. We definitively recommend that). And Rithmic is also working on new integration to Sierra Chart. And we also have our direct CME order routing which is coming. We really recommend that users wait for our own direct CME order routing. But the basic point is that the connectivity was maintained and TT should have done a much better job and should not have had this incident to begin with. So what does this mean at this point in time. We need to eventually phase out the reliance on TT for the Sierra Chart order routing service and that has been the plan. While we want to get this done as soon as possible, it has not been a priority and there is not been a serious incident like this since August 2019. So the track record has been good since then. So there has not been an urgency, but we are getting very close to getting our own order routing out. As far as what you need to do now if using the Sierra Chart Order Routing Service. We can submit orders and modify and cancel them. So from our perspective everything is fine at the moment. Our account is with Dorman. So we do not observe any problem at the moment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-17 01:55:34
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