Support Board
Date/Time: Thu, 03 Jul 2025 01:49:11 +0000
Post From: From TT: We are currently investigating order routing issues for CME
| [2021-02-17 00:02:14] |
| User937576 - Posts: 24 |
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Sierra obviously. And it seems the guys at Sierra are as upset as we all are. What happened today should have never happened, on any platform. TT has great reputation and honestly I'm shocked that they f*cked up so bad today, allowing phantom orders to actually be executed 10-15mins after they DID NOT GO THROUGH in real time. At one point I was (stuck) long 25 MNQ, profits of about 700P (couldn't close my position, could only see price go up), then it started working again and I did reduce my position to 5 MNQ long. Then all of a sudden they executed all the phantom orders that didn't go through during the outage, and immediately showed I was short 16 MNQ, instead of long, and all profits evaporated but 27P. At that point I flattened (and managed to, so TT was working) and contacted my broker (AMP) who was swamped with similar requests from other customers. After a while AMP decided to disable all trading and close all open positions, as they realised the severity of the situation - no one knew whether they had open positions, how big, which kind etc. We'll see tonight after TT and AMP go through all the affected accounts and trades.
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