Support Board
Date/Time: Tue, 16 Sep 2025 13:10:09 +0000
Post From: Platform is still down with working orders being displayed
| [2021-02-16 21:44:03] |
| John - SC Support - Posts: 41827 |
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If you are still having a problem then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |