Support Board
Date/Time: Thu, 03 Jul 2025 09:24:43 +0000
Post From: Issue when opening SC (Denali with IB)
[2021-01-15 19:29:23] |
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We want you to follow the instructions below: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For example, if I'm on ES and I switch to NQ. Then if I immediately switch back to ES I have to wait approximately a minute for the "Waiting to Download Historical Data" to disappear. This is impossible because if the download already completed for ES, when you switch back to ES, there is nothing to download. Unless there was a reconnection in between. And besides the download would finish within a few seconds. We suspect the data is not coming from the Sierra Chart data feeds.
This appears strange to me since I was just on ES and there should be very little to download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-15 19:30:12
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