Support Board
Date/Time: Thu, 03 Jul 2025 14:06:33 +0000
Post From: to connect service pact 5
| [2021-01-13 18:14:34] |
| John - SC Support - Posts: 40722 |
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1. It is important to understand that the Service Package renewal and the Data Feed renewals are different. For the Service Package, when you purchase one-month of service, you are actually purchasing 31 days of service. It is always a full 31 days and starts on the day that you started or renewed service. Therefore, you start service on February 14, 2021 for 1 month, your service package end date would be March 17, 2021. You will find the information on this here: The Data Feeds, on the other hand, work on a calendar month process and the exchange fees are not pro-rated. Therefore, if you activate a data feed on February 14, 2021, the data feed fee is pro-rated and you only pay the amount to cover from February 14, 2021 to February 28, 2021. You will pay the full amount for the Exchange Fee for the month if you activate it on February 14, 2021 and it will be available until February 28, 2021. You would then pay the full amount for the month of March on March 1, 2021 for both the Data Feed Fee and the Exchange Fee. This is documented here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding Sierra Chart Data Feeds Pricing and Automatic Renewal 2. The only thing that is missing from the data is the Market Depth. So you will get Bid and Ask trades and tick-by-tick data. All of this is covered in the documentation here: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |