Support Board

Date/Time: Fri, 03 May 2024 21:14:10 +0000

Post From: not receiving Denali real-time data, tick data and market depth

[2021-01-09 04:16:12] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Relevant log: Allow Support for Sierra Chart Data Feeds is disabled. \| 2021-01-08 21:03:22.107 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2021-01-08 21:03:22.107 Custom symbol settings values: enabled \| 2021-01-08 21:03:22.107 You have this option disabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) 2021-01-08 18:43:35 Server time in UTC \| 2021-01-08 21:03:22.107 Local computer UTC time and Server UTC time difference: 15 seconds. \| 2021-01-08 21:03:22.107 Notice: Your computer's clock is off by 15 seconds. For help with this, press the 'Send for Analysis' button. \| 2021-01-08 21:03:22.107 Your computer clock is also off. Why is your computer clock off? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing