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Direct MessagesDate/Time: Sat, 20 Apr 2024 16:37:07 +0000
not receiving Denali real-time data, tick data and market depth
View Count: 541
| [2021-01-08 20:06:14] |
| User12089 - Posts: 350 |
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i am not receiving real-time data - my market orders submitted via SC Order Routing get filled at prices far away from the current price and my limit orders put away from the prices get filled immediately - all these show that i am not receiving a real-time data at the moment - 8th Jan 2021 Definitely receiving delayed data and at a time even no tick and market depth data, just best price data which on top of that is delayed as well. I have lost money because of that until i figure out what was going on - needs fixing asap the data is delayed by exactly 10 min - i have established that by watching the timestamps of tick data messages and again - sometimes there is no tick and market depth data at all (ie including delayed) - just Best / Current Price data, which on top of that is delayed by 10 min Date Time Of Last Edit: 2021-01-08 20:10:06
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| [2021-01-08 20:37:55] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-08 21:02:04] |
| User12089 - Posts: 350 |
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message log contains elements of private information and will not be provided here - it will be provided as part of Support Ticket
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| [2021-01-08 21:45:20] |
| User12089 - Posts: 350 |
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i have sent the message logs as part of new support ticket - do not want the full log file on public forums from there you will see that your market data system seems to connect my session to your Delayed feed even though i am subscribed for the Real-Time one and hence wiped out a whole day of my trading and even made me lose money due to the inevitable discrepancies between delayed market data and order fills done against real time market data: Subscribing to symbol for symbol alert. MESH21_FUT_CME | 2021-01-08 21:03:28.544 Mapping MESH21_FUT_CME to MESH21. Service code: cme | 2021-01-08 21:03:28.544 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESH21_FUT_CME (MESH21). ID: 1 Service code: cme | 2021-01-08 21:03:28.544 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2021-01-08 21:03:28.544 SC DTC Delayed Exchange Data | Requesting security definition data for: MESH21_FUT_CME (MESH21). ID: 1 | 2021-01-08 21:03:28.544 |
| [2021-01-09 04:16:12] |
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Relevant log: Allow Support for Sierra Chart Data Feeds is disabled. | 2021-01-08 21:03:22.107
Current selected Data/Trading service: SC Futures Order Routing/Data | 2021-01-08 21:03:22.107 Custom symbol settings values: enabled | 2021-01-08 21:03:22.107 You have this option disabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) 2021-01-08 18:43:35 Server time in UTC | 2021-01-08 21:03:22.107
Your computer clock is also off. Why is your computer clock off?
Local computer UTC time and Server UTC time difference: 15 seconds. | 2021-01-08 21:03:22.107 Notice: Your computer's clock is off by 15 seconds. For help with this, press the 'Send for Analysis' button. | 2021-01-08 21:03:22.107 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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