Support Board

Date/Time: Sun, 19 May 2024 14:46:58 +0000

Post From: Historical market depth data not downloading for 24th of December

[2020-12-26 20:29:49] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. We wonder if this relates to some connectivity issue . We had noticed some apparent problem with degraded connectivity to some of our servers yesterday, apparently due to an ISP. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Right-click on the chart at the start of the day and select Download depth data from date-time After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-26 20:30:38