Support Board
Date/Time: Mon, 15 Sep 2025 23:36:16 +0000
Post From: Linking account to get real time data
| [2020-12-16 22:43:34] |
| John - SC Support - Posts: 41827 |
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Everything looks properly setup, so you should have the real-time data. If you still do not have the real time data, then please get us your message log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) -------------------------------- Separate from the above, we noticed that you have both the Full CME Group with Market Depth and the Full CME Group activated. You do not need to have both of these. Please make sure that you deactivate the one that you do not want to automatically renew next month. You can do that from this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |