Support Board
Date/Time: Tue, 04 Nov 2025 11:16:36 +0000
Post From: Orders Hanging, won’t cancel or flatten with v2188
| [2020-10-30 23:59:28] |
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We need the information requested here to look at what the cause is: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis We also want you to update to the current version: Software Download: Fast Update in the unlikely case the issue is due to what we describe here: Notice: Stability Issue Affecting 2188 through 2190 Related to Compression Based on your description we do not think the above linked issue was the source of the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |