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Date/Time: Tue, 24 Nov 2020 10:15:31 +0000



Notice: Stability Issue Affecting 2188 through 2190

[2020-10-30 22:52:32]
Sierra Chart Engineering - Posts: 91490 | Ending Date: 2021-04-05
The versions described in the above subject line, are affected by a stability issue related to file compression. They enable file compression on intraday data and market depth data files and have the operating system perform that as a background overlapped operation.

The issue relates to the overlapped data structure not being maintained during the operation which will lead to a stack corruption when the operating system writes to it.

We think this is the reason why some users have experienced issues with not all of the charts opening in a Chartbook when otherwise there should not be a problem related to Chartbooks, in these versions.

The only known issue of this problem, would relate to the loading of Intraday chart data, loading of market depth data in the chart, incomplete opening of a Chartbook. If you did not experience these issues, and had some other problem, it is unlikely to have been caused by this.

Also a simple restart of Sierra Chart, and reopening the Chartbook without having previously saved it, would have been a resolution to the problem.

We are resolving the issue in 2191 coming out in about an hour.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-10-30 23:57:15
[2020-10-30 23:05:36]
Sierra Chart Engineering - Posts: 91490 | Ending Date: 2021-04-05
Version 2191 is now released.

We are locking out versions 2187 through 2190 so the update will be performed automatically when you restart Sierra Chart.

We do not think version 2187 is affected. We are including that in the range of versions being locked out just in case.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-11-02 14:40:04

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