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Direct MessagesDate/Time: Fri, 26 Apr 2024 09:27:07 +0000
Post From: Data Pausing After Detecting No Activity - Network Still Connected
| [2020-09-17 16:12:04] |
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When you say downloading, we assume you mean the receiving of real-time streaming data. When you have a problem like you are describing, we need to see the Message Log at the time. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Make sure you have this option on: Data/Trade Service Settings: Reconnect on Failure (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) You should not have to restart Sierra Chart or do anything. If the data feed is lost, Sierra Chart will reconnect if it is set to reconnect. Any problem outside of that, is unheard of and makes no technical sense. Also refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time To monitor the connection more precisely, refer to: Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server (Last section) And refer to: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-09-17 16:12:48
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