Support Board
Date/Time: Wed, 19 Nov 2025 06:44:37 +0000
Post From: problems connecting data
| [2020-09-02 18:24:59] |
| John - SC Support - Posts: 43046 |
|
We see that you are setup to use Sierra Chart on 3 systems and that you have the Denali Exchange Data Feed setup for 2 systems. So you should be receiving Real-Time data for the CME Group on 2 of your systems. Please choose one of your systems that should be getting Real-Time data and follow these instructions to get us your Message Log from that system: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |