Support Board

Date/Time: Tue, 07 May 2024 13:07:54 +0000

Post From: Data feed keeps disconnecting and data is delayed 1h10 mins instead of 10 mins

[2020-09-01 14:10:56] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31419
Keep in mind that the only data that is 10 minutes delayed is from the CME Group. If you are looking at a symbol from a different exchange, then that symbol may only update every hour or so. If it is a symbol that trades on the CME Group, then we would need to see your Message Log. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing