Support Board

Date/Time: Sun, 05 May 2024 22:14:42 +0000

Post From: Position Failed to Flatten

[2020-07-08 10:01:42] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need you to provide the information here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis There is a cost for us to look at this at 55 USD per hour. It will be sufficient to add 20 USD to your account. So we need you to add credit to your Sierra Chart account: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Also, your explanation cannot be technically correct either: 2. Flatten only closes position and fails to clear OCO orders due to "no orders in book" listed in log. and Orders still appear on chart. We did actually locate those rejections and they are completely valid since the orders were either filled and canceled already. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-08 10:02:30