Support Board

Date/Time: Thu, 25 Apr 2024 14:17:52 +0000

Post From: Delay in Profile Charting

[2020-05-28 15:54:47] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31098
Are you getting your data from CQG, or were you intending to get it from Sierra Chart using the Denali Exchange Data Feed? We need to ask, as we see that you have partially setup the Denali Exchange Data feed, but it was not completed properly. If you are not getting data from CQG, then this would explain why you would only be seeing Delayed data. If you want to use the Denali Exchange Data feed, then you will need to resubmit the Exchange Agreements. There was a problem with the name on your Sierra Chart Exchange versus what you signed on the agreement. You can check your Sierra Chart name and update if necessary here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Then go to the Exchange Agreements and fill them out again. You can access them here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Then follow the rest of the Setup Instructions for the Denali Exchange Data Feed starting here: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_ActivateService For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing