Support Board

Date/Time: Wed, 24 Apr 2024 12:16:11 +0000

Post From: FREQUENT disconnections - beginning to become untradeable

[2020-05-23 22:32:18] Link To Thread - Link To Post [Go To First Post]
MitchandSoph - Posts: 32
Hi guys, I wasn't sure where else to post so just thought I would do it here. I just renewed my Sierra access for the month (paid via Paypal yesterday), but now can't seem to connect to the data feed. It just errors out and tells me to contact customer support for assistance. Is this due to the introduction of the Denali feed this month? How do I revert this back to the CQG feed and get the connection to work again? Note I have clicked the link above and the Denali feed is disabled in my settings, but I still can't connect to the CQG feed that I had used prior. Thanks in advance. Mitch