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Direct MessagesDate/Time: Tue, 07 May 2024 07:41:29 +0000
Post From: Sierra Chart Order Routing Service (Denali)
| [2020-05-11 14:28:50] |
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In this case, this is an issue with your Internet connection and the amount of bandwidth being used. Refer to the instructions here to manage this issue: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Any data feed can lag including the Denali Exchange Data Feed if the data is being sent at a rate faster than it is being received. Also we have never noticed any case of the data freezing and this is monitoring it from another location on the opposite side of the world with 1400 levels of depth. And this is monitoring ES at the 930US Eastern time open but we will check each of the servers over the next few days. Over the years, sometimes we do hear about this kind of issue where users say the data feed will stop, although rarely, but this has always been an Internet connectivity issue affecting that one particular user. And the Internet connectivity in the Chicago area is not well-regarded. The general theory of the problem is that it relates to remote acknowledgments because if those are not reaching it back to the server, the server is going to stop transmitting data for the user. So one suggestion would be to try a different ISP. We are also setting up new infrastructure on the West Coast of the US, and we can relay data out of there. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-11 20:04:13
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