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Direct MessagesDate/Time: Sat, 04 May 2024 03:13:43 +0000
Post From: Data Halts and Lags
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One of the problems is that you are receiving 10 minute delayed data. You should not notice any more of a delay than that. Certainly not 20 minutes or an hour. So if that is the case we need to understand why that would be happening for you. Not sure at this time. To get the real-time data, follow the instructions below. What is the symbol of the chart which is not displaying anything? ---- The reason you are not getting real-time data from the CME group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-24 22:11:15
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